Return Policy

Thank you for shopping at ForeverPetFriends! We are committed to ensuring your satisfaction. Please review our return policy below.

We accept returns within 7 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Once we receive your return, our team will inspect the item and process your refund.
Refunds will be issued to the original payment method within 5 business days.

If you received a defective or damaged item, we will gladly exchange it for a new one.
Please contact our customer service team at 4everpetfriends@gmail.com to initiate an exchange.

Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure your return is received.

To initiate a return, please contact our customer service team at 4everpetfriends@gmail.com

Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

Certain items are non-returnable, including:

Personalized products
Perishable goods
Please check the product description for any specific return restrictions.

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

If you have any questions or concerns regarding our return policy, please contact our customer service team at:

Thank you for choosing ForeverPetFriends! We appreciate your business and strive to make your shopping experience enjoyable.

ForeverPetFriends
Ecuador
Last updated: 5-December-2024

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